Responsible Gaming

Our approach to responsible gambling

Responsible gambling means staying in control of how often you play, how long you play and how much money you spend. Gambling outcomes are based on chance, and there is no guaranteed strategy, system or level of play that can ensure a win. You should only gamble with money you can afford to lose after your everyday living costs and other financial commitments have been covered.

Spinfellas Casino provides this information to help players make considered decisions. It is not intended to encourage longer sessions or increased spending. If gambling is causing stress, conflict, financial difficulty or other harm, taking a break and seeking independent support can be an important first step.

Gambling services are intended for adults who meet the legal age requirements that apply to them. In Australia, gambling is generally restricted to people aged 18 years and over. Do not allow children or other underage people to access your account, device or payment methods. Parents and carers should use suitable device, account and payment controls to help prevent access by minors.

Keep gambling in perspective

• Treat gambling as paid entertainment rather than a source of income.
• Decide how much time and money you are comfortable spending before you start.
• Use only your own funds and never gamble with money needed for rent, bills, food, education or other essentials.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Do not chase losses by increasing your bets or continuing for longer than planned.
• Balance gambling with work, family, social activities, exercise and other interests.

Practical tools for safer play

Planning your play in advance can make it easier to maintain control. Before opening a game, choose a spending amount and a session length that fit within your personal budget. Once your limit has been reached, stop playing. A limit is most useful when it is set before you begin, rather than changed during a session because you want to continue.

Use limits and breaks where available

Depending on the services available through your account, safer gambling features may include deposit limits, spending limits, session reminders, time-outs, cooling-off periods or self-exclusion. These controls are designed to help you pause, review your behaviour or prevent access for a chosen period. Read the terms of each feature carefully, including when it starts, how long it applies and whether it can be changed before it expires.

• Set a realistic deposit or spending limit before playing.
• Use time reminders to avoid losing track of how long you have been online.
• Take regular breaks and do not play continuously for extended periods.
• Consider a temporary time-out if you feel distracted, frustrated or unable to stop.
• Use self-exclusion if you want to prevent yourself from accessing gambling services for a longer period.
• Close your account or ask for access to be restricted if other limits do not provide enough distance from gambling.

Safer gambling tools support your decisions but cannot replace personal responsibility or professional help. Do not try to work around a limit, time-out or self-exclusion by opening another account, using another person’s account or asking someone else to gamble on your behalf. Keep your login details private and contact the available support channel if you need help understanding a control.

Review your gambling regularly

Take time to consider how much you have spent and how gambling fits into your life. Checking account activity, transaction records and session history, where available, can help you identify patterns. If you are surprised by the amount of time or money involved, take a break and reassess your limits before playing again.

Recognising when gambling may be a problem

Gambling can become harmful gradually. Some people notice changes in their mood, finances, relationships or daily routines before they recognise that gambling is becoming difficult to control. One warning sign on its own does not provide a diagnosis, but repeated signs should be taken seriously.

• Spending more time or money gambling than you intended.
• Trying to stop, cut back or take a break but being unable to do so.
• Chasing losses or gambling to recover money that has already been lost.
• Borrowing money, selling belongings or using credit to gamble.
• Hiding gambling activity, transactions or losses from family and friends.
• Feeling restless, irritable, anxious or low when you are not gambling.
• Thinking about gambling during work, study, family time or other important activities.
• Missing bills, neglecting responsibilities or experiencing financial pressure because of gambling.
• Gambling to escape stress, loneliness, sadness, anger or other difficult feelings.
• Having arguments or losing trust with people close to you because of gambling.

If any of these signs sound familiar, stop and speak with someone you trust. A partner, family member, friend, doctor, counsellor or financial counsellor may be able to provide practical and emotional support. You do not need to wait until a problem becomes severe before asking for help, and seeking support is not a sign of failure.

Take immediate steps

1. Stop gambling and avoid making further deposits or bets.
2. Use an available time-out, self-exclusion or account restriction.
3. Tell a trusted person what is happening and ask them to support your plan.
4. Review your finances and prioritise essential bills and daily needs.
5. Seek help from a qualified gambling counsellor or recognised support service in your state or territory.
6. If you feel unsafe or at immediate risk of harming yourself or someone else, contact emergency services or seek urgent help.

Account support and player responsibilities

Players are responsible for providing accurate information, keeping account credentials secure and using only their own account. Do not share passwords, payment details or access with another person. If you believe someone else has accessed your account, change your password where possible and notify the available customer support team promptly.

If you want to take a break, close your account or discuss safer gambling options, use the account support or help functions available on the website. You may be asked to confirm your identity so that account restrictions can be applied correctly. Any request should be made before continuing to deposit or play, as activity may continue until a restriction has been activated.

Account information and responsible gambling interactions may be handled in accordance with the applicable privacy notice and site terms. Read the relevant policies so you understand how information is collected, used and protected. Additional rules may apply depending on your location, the service being used and the legal requirements that govern online gambling in Australia.

Spinfellas Casino cannot provide financial, medical or psychological advice. If gambling is affecting your wellbeing, relationships or finances, obtain independent advice from an appropriately qualified professional. Responsible gambling is a shared effort: use the controls available, pay attention to your behaviour and ask for help early whenever gambling no longer feels like a voluntary and enjoyable activity.