Privacy Policy | Spinfellas Casino

About this Privacy Policy

Spinfellas Casino respects the privacy of players and aims to handle personal information in a fair, transparent and secure way. This policy applies to information collected through the website, account services, customer support channels and related online interactions. It is intended for players in Australia and should be read together with any other notices or terms presented when you use our services.

Personal information means information that identifies you, or information that can reasonably be connected with you. The information we handle depends on how you use the website, which services you request and the checks that may be required before an account can be opened or maintained. You may choose not to provide certain information, but this can affect our ability to provide an account, process transactions, respond to enquiries or meet required checks.

This policy may be updated from time to time to reflect changes to our services, technology or privacy practices. When an updated version is published, the revised policy will apply from the date stated on the website or from the date it is made available. We encourage you to review this page periodically.

Information we collect and why we use it

We may collect information directly from you, automatically from your device or website activity, and from service providers or other sources where this is reasonably necessary. The types of information commonly handled by an online casino may include the following:

Account details, such as your name, date of birth, residential details, username, contact details and account preferences.
Identity and verification information, such as copies or details from identity documents, proof of address, information used to confirm age and other details required for account checks.
Payment and transaction records, such as deposits, withdrawals, payment method details, transaction history, account balances and records connected with gaming activity.
Communications and support information, including messages, requests, complaints, feedback and records of interactions with customer support.
Device and technical information, such as your internet protocol address, browser type, operating system, device identifiers, approximate location, log data and information about how you use the website.
Cookie and similar technology data, including information about visits, pages viewed, preferences, session activity and interactions with website features.

We use this information for purposes connected with operating and improving our services. This may include creating and managing your account, providing requested features, processing deposits and withdrawals, maintaining transaction records, responding to support requests and communicating with you about your account.

Information may also be used to confirm identity and age, carry out security and anti-fraud checks, identify unusual or suspicious activity, protect the website and players, manage responsible gambling processes and prevent misuse. We may use information to meet legal, regulatory, tax, accounting, financial crime prevention and other compliance obligations that apply to the services.

Where permitted, we may use contact details to send service messages, account notices and information about features or promotions. Marketing communications will be handled in accordance with applicable requirements and your preferences. You can ask us to stop using your information for marketing as explained below.

Sharing, security and retention

We may share personal information where reasonably necessary to provide the services, complete requested transactions, operate our website or meet our obligations. This may include sharing relevant information with payment providers, identity and verification services, technology providers, customer support providers, security and fraud prevention services, professional advisers and other suppliers that help us operate the business.

Information may also be disclosed where we are required or permitted to do so, including to respond to a lawful request, protect the rights and safety of players or others, investigate suspected fraud or misuse, enforce applicable terms, or support a business or technology change. Service providers that handle information on our behalf are expected to use it only for the services they provide and to apply appropriate safeguards.

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These steps may include access controls, secure systems, monitoring, authentication procedures and staff or supplier practices designed to protect information. No online transmission or storage system can be guaranteed to be completely secure, so you should also use a strong password, keep account credentials confidential and notify support if you suspect unauthorised account activity.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not necessarily result in immediate deletion of every record. Some account, identity, payment, transaction, security and communication records must be retained for a period required by law or for legitimate business and dispute-management purposes. When information is no longer required, it will be securely deleted, destroyed or de-identified where reasonably practicable.

Some service providers may process information using systems located outside Australia. Where this occurs, reasonable steps may be taken to protect the information and support appropriate handling. The protections that apply can depend on the location and nature of the service.

Cookies and similar technologies

Spinfellas Casino may use cookies and similar technologies to help the website work properly, keep you signed in during a session, remember selected preferences, understand website usage, improve performance and support security. Some cookies may be placed by service providers that help with website functionality, analytics, payments or other services.

Cookies can help us recognise a returning device, maintain a secure session and understand which parts of the website are useful or need improvement. Certain cookies may be essential, which means that disabling them can affect account access or website functionality. Other cookies may support optional features or communications preferences.

You can manage or delete cookies through your browser settings. Browser controls differ, and blocking or deleting cookies may affect how the website operates. Your browser may also offer controls for stored website data, tracking preferences and notification settings. Changing these settings does not necessarily remove information already collected or change records that we are required to keep.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights are subject to appropriate identity checks, legal requirements, the rights of other people and any valid reason we may have to retain or continue using information.

Access: you can ask for information about the personal information we hold about you and, where appropriate, request a copy or an explanation of how it is used.
Correction: you can ask us to correct information that is inaccurate, incomplete or out of date. We may ask you to provide information that supports the requested change.
Deletion: you can ask us to delete your personal information where it is no longer needed or where deletion is otherwise appropriate. This request may not be available for records that must be retained by law, are needed for security or fraud prevention, or are required to establish, exercise or defend a legal position.
Marketing consent: where we rely on your consent for marketing, you can withdraw that consent at any time. You can make this request by contacting support@spinfellascasino.best. You may also use an unsubscribe option in a marketing message where one is provided. Withdrawal does not affect the lawfulness of marketing sent before your request was processed.

To exercise your rights, ask a privacy question or make a data request, contact support@spinfellascasino.best. Please include enough information for us to understand your request and, where necessary, confirm that it relates to your account. We may request reasonable information to verify your identity before providing access, making a correction or completing a deletion request. This helps protect personal information from unauthorised disclosure.

We aim to respond to privacy requests within a reasonable period. The time needed can depend on the nature and complexity of the request, the information involved and any verification or legal checks required. If we cannot complete a request, we will generally explain the reason, subject to any restriction on disclosure. You may also ask us to clarify the outcome or provide further information about the handling of your request.

If you have concerns about the way your personal information has been handled, contact us first at support@spinfellascasino.best so the matter can be reviewed. This privacy contact is for data and privacy requests; account or service questions may also be directed through the support options made available on the website.