Betting Rules

General betting conditions

Spinfellas Casino provides access to online betting and gaming products subject to availability, applicable law and the conditions displayed on the website. The rules for a particular game, market or promotion may contain additional information. If a product-specific rule conflicts with a general rule, the product-specific rule will normally apply to that product.

You must read the relevant information before placing a wager. This may include the game instructions, bet type, available selections, odds or paytable, minimum and maximum stake information, settlement method, cancellation conditions and any restrictions that apply. If you do not understand a rule, do not place the wager until you have obtained enough information to make an informed decision.

Eligibility and account responsibility

You must meet the minimum legal age and other eligibility requirements that apply to you before using betting services. You are responsible for checking that online betting is permitted in your location and for complying with applicable Australian laws and any other laws that apply to your use of the website.

• Provide information that is accurate, complete and kept up to date.
• Use only an account that belongs to you and do not allow another person to access it.
• Keep your login details, payment information and devices secure.
• Tell the operator promptly if you suspect unauthorised access or activity.
• Use the website only for lawful purposes and in accordance with these rules.

An account may be subject to identity, age, payment or other verification checks. You must provide reasonable information when required. If information cannot be verified, or if there is a concern about account security, fraud, duplicate accounts or compliance with legal obligations, access to betting services may be restricted while the matter is reviewed.

Placing a wager

A wager is submitted when you select the relevant betting option, enter or confirm the stake and complete the required confirmation step. A displayed selection or bet slip is not necessarily proof that a wager has been accepted. You should check the final confirmation and retain any reference or transaction information made available to you.

You are responsible for checking the details of every wager before confirming it. This includes the game or event, selection, stake, odds or payout information, number of lines or combinations, and any applicable options. Once accepted, a wager may not be changed or cancelled unless the applicable product rules or website functionality expressly allow it.

Game rules, outcomes and settlement

Each product is settled according to its published rules. For casino games, the result is determined by the game process described on the relevant game screen. Where a random number generator is used, the result is produced by that system. For event-based betting, settlement is based on the official result or source identified in the relevant market rules.

Results and official information

Information displayed on the website may be delayed, incomplete or subject to correction. Live scores, prices, statistics, graphics and other information are provided for convenience and should not be treated as a guarantee that a wager has been accepted or settled. The applicable game or market rules determine the result.

If an event is abandoned, postponed, interrupted, rescheduled or affected by an unusual circumstance, the relevant product rules will determine whether wagers remain valid, are cancelled, or are settled in another way. Different bet types may be treated differently. You should review the rules for the specific market before placing a wager.

Invalid, void or cancelled wagers

A wager may be declared invalid, void or cancelled where permitted by the applicable rules. This may include situations involving a technical failure, an incorrect price or description, a duplicated transaction, an unavailable product, a material error, a market being offered after the relevant outcome was known, or a result that cannot be determined in accordance with the published rules.

If a wager is void, the stake will generally be handled in the manner set out in the relevant product rules. A correction to a technical or display error does not normally create a right to retain a benefit that arose solely from that error. Where a mistake affects an account balance, the account may be adjusted to reflect the correct position.

Jackpots, progressive features and promotions

Some games or campaigns may include jackpots, special features or promotional conditions. These may be subject to separate eligibility, contribution, wagering, expiry or withdrawal rules. Only the terms displayed for the relevant feature apply. A promotion should never be treated as a guarantee of a win or a reason to wager beyond your planned budget.

Balances, payments and withdrawals

You should check your available balance before placing a wager. A wager can only be made using funds or approved credit, where that facility is expressly available. You must not attempt to place wagers using funds that you do not have, and you must not use a payment method belonging to another person without proper authorisation.

Deposits and withdrawals may be subject to verification, processing checks, minimum or maximum amounts, payment method restrictions and other conditions shown on the website. The timing of a transaction can depend on the payment provider, account checks, weekends, public holidays, technical issues and other circumstances outside the operator's direct control.

• Use payment details that are accurate and authorised for your use.
• Review the transaction summary before confirming a deposit or withdrawal request.
• Keep records of relevant deposits, withdrawals, wagers and account messages.
• Understand that a payment provider may apply its own terms, fees or processing requirements.
• Do not attempt to reverse, dispute or misuse a legitimate transaction without a proper reason.

A withdrawal may remain pending while identity, source of funds, account ownership or transaction history is reviewed. Additional information may be requested where necessary to meet legal, security or responsible gambling obligations. If a payment is rejected or returned, the operator may use another permitted method or ask you to provide updated instructions.

Displayed balances are subject to reconciliation and correction. If a technical or accounting error results in funds being credited incorrectly, the balance may be corrected. You should notify the operator through the available website process if you identify a payment, balance or wager that appears incorrect.

Technical issues, misuse and account action

You are responsible for using a suitable device, connection and software when accessing the website. Internet connections, mobile networks, browsers, payment systems and other services can experience delays or interruptions. A wager should not be considered accepted unless the website confirms acceptance through the relevant process.

If a connection is lost after you submit a wager, check your account history or bet confirmation before attempting to place the same wager again. Repeating a transaction may result in more than one wager being submitted. Where a technical issue affects the operation of a product, bets or game rounds may be reviewed and handled under the applicable rules.

Prohibited conduct

You must not interfere with the website, exploit a software weakness, use automated tools without permission, manipulate a game, conceal your identity, open accounts for another person, or engage in fraud, money laundering or any other unlawful activity. You must not use the service in a way that could damage its operation or unfairly affect other players.

Where there is a reasonable concern about prohibited conduct, an account or transaction may be restricted, suspended or closed while the matter is investigated. Wagers may be reviewed and funds may be held or handled in accordance with applicable law and the website terms. Information may be shared where disclosure is required or permitted by law.

Changes to these rules

Betting products, game features, payment methods and legal requirements can change. These rules may therefore be updated from time to time. The current version published on the website applies to future activity from the date it takes effect. You should review the rules regularly, particularly before using a new product or feature.

Responsible gambling and support

Betting should be treated as entertainment, not as a way to earn income or recover losses. Outcomes are uncertain, and past results do not predict future results. Set a budget before you play and only use money that you can afford to lose. Never borrow money, sell possessions or rely on essential household funds to continue betting.

• Set spending and time limits before starting a session.
• Take regular breaks and avoid betting when upset, tired or under the influence of alcohol or other substances.
• Do not chase losses or increase stakes to try to recover money.
• Keep betting separate from bills, savings and other financial commitments.
• Use available account controls, limits, breaks or exclusion options if betting is becoming difficult to manage.
• Ask for support if your gambling is affecting your finances, relationships, work, study or wellbeing.

If you feel that your gambling is no longer enjoyable or controlled, stop playing and use the responsible gambling tools available on the website. You can also seek independent advice from an appropriately qualified support service in Australia. Asking for help early can make it easier to regain control.

Questions and complaints

If you believe a wager has been settled incorrectly, a payment is missing, or a technical issue has affected your account, review the relevant product rules and account history first. Raise the matter through the support or complaints process made available on the website and provide the relevant account, transaction and wager information. Do not send passwords or other sensitive security information in a complaint.

Complaints are reviewed using the information available and may require further verification. You should keep copies of confirmations, screenshots and messages that relate to the issue. Nothing in these Betting Rules removes any rights or protections that cannot lawfully be excluded under applicable Australian consumer or gambling laws.